Getting started
How do I sign in?
Enter your mobile number or email, and we'll send you a one-time code. There's no password to remember.
How do I create a group and invite people?
On Home, tap + and then New group. Give it a name and category, then invite people from your contacts or by phone number or email. They'll get a link to join.
I didn't get my code.
Check that the number or email is right, look in your spam folder, and wait a minute before tapping Resend. If it still doesn't arrive, email us.
Events and location
Who can see my location?
Only people going to the same event, and only after you turn on sharing for that event. Sharing stops when you tap Stop, get home, or the event ends. See the Privacy Policy for details.
Why does Bluup ask for location "all the time"?
That lets your group see your ETA while your phone is in your pocket. It's used only while you're sharing for an event. You can choose "While using the app" instead, but updates will pause when Bluup isn't open.
Does Bluup know my home address?
No. If you set a home spot for the home-safe check, it stays on your phone. Bluup only sends your group "home safe."
Safety and privacy
How do I block or report someone?
Press and hold their message or tap their profile, then choose Block or Report. Blocked people can't message you or see your location. We review reports promptly.
Can my 10-year-old use Bluup?
Yes, with a linked parent account. In your own app, go to Settings → Family → Add a child. You approve their groups and control location sharing.
How do I leave a group?
Open the group, tap its name at the top, then tap Leave group.
Policies
Contact
hello@getbluup.com
[Company legal name], [Mailing address]
[Support phone number, optional]