Account

Delete your Bluup account

Last updated November 8, 2026

Draft for review. This page is a working draft and will be finalized before Bluup launches on the App Store and Google Play.

You can delete your Bluup account and its data at any time. The fastest way is in the app. If you no longer have the app, you can ask us here.

Delete in the Bluup app

  1. Open Bluup and tap your profile picture.
  2. Tap Settings, then Account.
  3. Tap Delete account, then confirm with the code we send you.

Deletion starts right away. You'll be signed out on all your devices.

Ask us to delete your account

If you can't use the app, email us from the email address on your Bluup account, or include the mobile number you sign in with. We'll confirm the request before deleting anything.

Email a deletion request

Parents can delete a linked child's account in the parent's own app (Settings → Family → choose the child → Delete account), or by emailing us.

What gets deleted

  • Your profile: name, photo, email address, mobile number and birth year.
  • Your messages, replies, reactions, and the photos, videos and files you shared.
  • Your event responses and any location or home-safe history.
  • Your settings, device tokens and links to other accounts, such as a parent link.

Groups you created stay open for their other members, and an admin role passes to another member. Events you created stay, but show "Former member" instead of your name.

How long it takes

  • Your account is removed from Bluup right away, and your personal data is deleted within 30 days.
  • Copies in encrypted backups are erased within a further 35 days.
  • We may keep a small amount of information longer when we have to: for example, records of safety reports and enforcement, information required by law, or data needed for an ongoing legal matter. We delete it when it's no longer needed.

Other options

If you'd rather keep your account, you can leave a group, delete individual messages, or stop location sharing at any time. Questions? See Support.